FAQs
Frequently asked questions
WHAT DELIVERY OPTIONS ARE AVAILABLE?
UK mainland, standard delivery (2 – 3 working days): £4.95
DO YOU SHIP INTERNATIONALLY?
Unfortunately at this time we do not ship internationally.
SUSTAINABLE DELIVERY
All our packaging can be fully recycled and our chosen courier service has committed to improving on reducing their carbon foot print by increasing their efficiency of their transport network focusing on three key areas.
Trialling and deploying alternative fuel, advanced technology, and new vehicle/delivery concepts.
Improving fuel efficiency through driver behavior and driving styles
Ensuring an efficient transport network.
DO YOU HAVE AN OPTION TO ADD A GIFT MESSAGE TO MY ORDER?
Yes. Upon checkout, please see section ‘Order notes’ and enter your message here.
MY ORDER IS A GIFT; WILL ANYTHING BE SENT OUT WITH THE PRICE ON IT?
No. Any order with a gift message, as noted in on checkout, will not include order details or pricing.
I’VE GOT A PROMOTIONAL CODE; WHERE CAN I APPLY THIS?
Simply go to checkout and apply your promotional code in the section ‘Coupon Code’. Enter your code in the ‘Have a Coupon Code?’ box and then click ‘Apply’. Please read the T&Cs on your promotional code for more details.
I’VE NOTICED A TYPO IN MY EMAIL ADDRESS, CAN THIS BE AMENDED?
Please contact us directly at tim@tackroomdistillery.com with your order number and correct email address. We will resend your order confirmation, however, for security reasons, we’re unable to amend customer details on your original order form.
I FORGOT TO ADD A GIFT MESSAGE OR I'VE NOTICED A TYPO IN THE MESSAGE; HOW CAN THIS BE AMENDED?
You will need to contact us directly at tim@tackroomdistillery.com with your order number and gift message details. Please note, that we’re unable to amend these details after dispatch.
I’VE INPUT THE WRONG SHIPPING ADDRESS; CAN THIS BE AMENDED?
You will need to contact us directly at tim@tackroomdistillery.com with your order number and correct shipping details. Please note, that we’re unable to amend these details after dispatch.
MY PARCEL HAS ARRIVED DAMAGED OR IS NOT WHAT I ORDERED; WHO CAN I CONTACT?
Please contact us directly at tim@tackroomdistillery.com with your order number and photos. For more information, visit our T&Cs.
I HAVE A QUESTION ABOUT MY TRACKING INFORMATION; WHO SHOULD I CONTACT?
Please contact the courier service directly if your parcel has been redirected, returned to the consignor, or where any further information is needed for the onward journey by the customer/recipient. You can also contact us at tim@tackroomdistillery.com if there are any further issues or inquiries.
WHAT IS YOUR RETURNS POLICY?
Please visit our T&Cs for more info or if you have any further questions, please contact us at tim@tackroomdistillery.com.